NLFT Service Desk and End User Technology Services - Open Market Engagement (RFI)

Tender description

North London NHS Foundation Trust (NLFT) is undertaking an Open Market Engagement exercise to inform its future sourcing strategy for Service Desk and End User Technology Services.<br/><br/>The Trust is seeking market feedback on service delivery models, transition approaches, service management capabilities, innovation opportunities, automation, AI-enabled services and indicative commercial arrangements.<br/><br/>Suppliers are invited to review the Request for Information (RFI) documentation and submit responses via the Atamis procurement portal.<br/><br/>This exercise is issued for market engagement purposes only and does not constitute a call for competition, procurement exercise or commitment by the Trust to procure any services. Lot 1: North London NHS Foundation Trust is undertaking an Open Market Engagement exercise relating to the future provision of Service Desk and End User Technology Services.<br/><br/>The Trust is seeking supplier feedback regarding service delivery models, transition approaches, user support arrangements, automation and AI capabilities, service management tooling, innovation opportunities, commercial models and implementation considerations.<br/><br/>Interested suppliers are invited to review the Request for Information (RFI) documentation available through the Atamis portal and submit responses by the stated deadline.<br/><br/>This exercise is being undertaken solely for market engagement purposes and is not a call for competition. Additional information: The Authority may use external technical, commercial and procurement advisers to review responses received through this market engagement exercise.<br/><br/>All advisers are subject to appropriate confidentiality and conflict of interest arrangements.<br/><br/>Participation in this exercise will not provide any supplier with an advantage in any subsequent procurement process.<br/><br/>The Authority reserves the right not to commence any procurement arising from this market engagement activity.