Customer support desk for the Futures Collaboration Platform
Details
- Buyer
- NHS England
- Supplier(s)
- ZENDESK UK LIMITED
- Value
- £28,522.8
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 10 November 2026
- Source
- uk:contracts_finder
Tender description
Futures is the most widely used, efficient, and secure platform for cross-organisation digital collaboration, designed to bring together professionals across the health and social care sector. It provides a trusted environment to share ideas, resources, and projects effectively.
Timeline
- Completed: Award date6 April 2026
- Completed: Award published10 November 2026Current notice
- Next: Contract expiry date5 April 2027in 5 months
About the buyer
NHS England runs the NHS in England, and buys as a central healthcare organisation with its own team of procurement professionals. Much of this procurement flows through framework agreements and the Crown Commercial Service. Seven regional teams support the commissioning of healthcare services across the country. The central commercial function that develops procurement strategy for the whole NHS sits here.
Clinical services are commissioned directly or through the Provider Selection Regime.
Over the past 5 years, most of NHS England's contract awards have been in education and training, health and social work, and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-england.gov |
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