Contact Management Project
Details
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 6 November 2026
- Submission
- 30 November 2026in 3 weeks
- Source
- uk:find_a_tender
Tender description
procurement of UC telephony and contact centre system West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities. The engagement forms part of a wider Contact Management Programme seeking to modernise customer interactions across multiple channels
Timeline
- Completed: Pre-tender published6 November 2026Current notice
About the buyer
West Northamptonshire Council is a local authority formed in April 2021 from its predecessor councils, and buys through its own Procurement Team. Certain goods, services and works are bought through frameworks from the Crown Commercial Service, ESPO, NEPO and YPO. The council also hosts a Security Services framework that Northamptonshire local authorities, schools and public bodies can use.
A Commercial Pipeline lists potential tendering opportunities for the next 18 months.
Over the past 5 years, most of West Northamptonshire Council's contract awards have been in transport services, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov |
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