Provision of Out of Hours Call Handling Services, 2026 – 2029 (Re-Issue)
Details
- Supplier(s)
- Aquarius Contact Centres UK LTD
- Value
- £91,151.36
- Topic
- Call centre
- Published
- 28 October 2026
Tender description
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter. Lot 1: As per appended Invitation to Tender.
Timeline
- Completed: Award date19 October 2026
- Completed: Award published28 October 2026Current notice
About the buyer
Cairn Housing Association is a Scottish housing association based in Edinburgh. Tenders are scored on price and quality, with a 30% price and 70% quality split used for its housing management software. Cairn has run joint procurement with ANCHO, a former subsidiary whose homes have transferred into Cairn. Repairs in the Highlands have been delivered by its in-house HomeWorks service. Past tenders have covered gas servicing, windows and doors, vans and lone worker safety services.
Over the past 5 years, most of Cairn Housing Association's contract awards have been in construction work, repair and maintenance and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cairn-housing-association.gov |
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