Awarded contract

Journey Alerts

Details

Buyer: London North Eastern Railway Limited
Supplier(s): JOURNEY ALERTS LIMITED
Value: £561,600
Duration: 2 years
Topic: Information technology services
Published: 26 October 2026
Source: uk:find_a_tender

Tender description

For the provision of a 24 month extension with Journey Alerts. Provision of a customer communications and journey information service to support the delivery of real-time travel updates to passengers through digital messaging channels. The service enables the automated distribution of operational information and journey updates, including disruption notifications, service changes and travel alerts. The requirement comprises the continued provision, support and maintenance of the existing service, including associated system integrations and platform functionality, under a fixed-term contract extension to ensure continuity of operations while future customer communication requirements and technology options are evaluated. ## Contract award Title: Journey Alerts

Timeline

Completed: Award published26 October 2026
Current notice
Completed: Award date26 October 2026
Next: Contract expiry date31 October 2028in 2 years

About the buyer

London North Eastern Railway Limited, known as LNER, runs intercity passenger trains on the East Coast Main Line between London King's Cross, Yorkshire, the North East and Scotland. The Department for Transport's Operator of Last Resort has owned and operated LNER since 24 June 2018. DfT Operator Limited is the parent company. A procurement consultant has advised LNER on some tenders, and the winning bidder contracts directly with LNER.

Over the past 5 years, most of London North Eastern Railway Limited's contract awards have been in software and information systems, repair and maintenance and fuel and energy.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@london-north-eastern-railway-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@london-north-eastern-railway-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@london-north-eastern-railway-limited.gov
Category Lead	+44 •••• ••••••	••••••••@london-north-eastern-railway-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@london-north-eastern-railway-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@london-north-eastern-railway-limited.gov