DFTc: ESM ServiceNow Implementation Market Engagement
Details
- Value
- £5,000,000
- Topic
- Computer support services
- Published
- 27 October 2026
- Submission
- 6 November 2026
- Source
- uk:find_a_tender
Tender description
he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.
Timeline
- Completed: Pre-tender published27 October 2026Current notice
About the buyer
Department for Transport (DfT) is a central government department, with commercial work spanning road, rail, aviation and maritime transport across the United Kingdom. The Group Commercial Directorate leads procurement for DfT from Great Minster House. National Highways, HS2 Ltd and Network Rail each run their own separate procurement as arm's-length bodies of DfT. The Driver and Vehicle Licensing Agency, the Driver and Vehicle Standards Agency and the Maritime and Coastguard Agency also buy separately.
Over the past 5 years, most of DfT's contract awards have been in business services, architectural and engineering services and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-transport-dft.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-transport-dft.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-transport-dft.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-transport-dft.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-transport-dft.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-transport-dft.gov |
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