Service Mapping (Adjudicator Bankruptcy)
Details
- Supplier(s)
- Ernst & Young LLP (EY)
- Value
- £645,000
- Topic
- Business and management consultancy and related services
- Published
- 21 October 2026
- Source
- uk:find_a_tender
Tender description
The procurement exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model. Lot 1: The sourcing exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.
Timeline
- Completed: Award date15 October 2026
- Completed: Award published21 October 2026Current notice
About the buyer
The Insolvency Service is a central government executive agency, sponsored by the Department for Business and Trade. A Framework First policy makes cross-government frameworks the main sourcing route. Contracts are awarded by competition between suppliers unless there are compelling reasons why competition cannot be used.
Larger contracts appear in a commercial pipeline that looks 18 months ahead.
Over the past 5 years, most of The Insolvency Service's contract awards have been in business services, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-insolvency-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-insolvency-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-insolvency-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-insolvency-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-insolvency-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-insolvency-service.gov |
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