Hull & East Riding of Yorkshire Telephone Advice and Support Service

Tender description

This is a Provider Selection Regime notice of intent to award a contract for a Mental Health Telephone Advice and Support Service to the Hull and East Riding of Yorkshire area using the Most Suitable Provider (MSP) process. This will be an initial 3 year contract starting 1st April 2027. There will be an option of 2 x 1 year extensions. The annual value is expected to be in the range £260,000 to £290,000 per year. Lot 1: This is a Provider Selection Regime notice of intent to award a contract using the Most Suitable Provider (MSP) process. The commissioner will conduct an evaluation of the identified potential providers against the following service specification: https://www.humber.nhs.uk/media/zsyhfvcl/telephone-advice-support-service-2027-30-specification.pdf The telephone advice and support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time. The service will deliver timely, person-centred support aimed at promoting emotional wellbeing,reducing social isolation, preventing deterioration inmental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances. The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity. Following the end of the notification period the identified providers will be requested to make submissions confirming their suitability to provide these services. The commissioner will assess the Basic and Key Provider Selection Regime Criteria according to the following weightings: - Quality & Innovation: 30% - Access & Inequalities: 20% - Integration, Collaboration and Service Sustainability: 30% - Value: 10% - Social Value: 10% If your organisation considers itself to be a potential provider of these services (and has not already identified itself following the earlier Expression of Interest) please email hnf-tr.contracting@nhs.net within 14 days of the publication date of this notice to be considered for inclusion. Additional information: This service will be contracted using the NHS Standard Contract (short form): https://www.england.nhs.uk/publication/shorter-form-nhs-standardcontract-2026-2-particulars-service-conditions-general-conditions/