2026-030 IT Service Management (ITSM)
Details
- Supplier(s)
- Ivanti UK Ltd
- Value
- £300,000
- Duration
- 11 months
- Topic
- Computer-related services
- Published
- 20 October 2026
- Source
- uk:contracts_finder
Tender description
This contract is for a supplier to provide the Ivanti Information Technology Service Management (ITSM) solution. This includes the associated software licences, support, maintenance, and professional services required to enable its effective use. The solution will provide Ofgem with a secure, cloud-based platform to manage, track and resolve IT service requests, incidents, problems, changes and related operational activities through a structured and controlled service management environment. The supplier will be responsible for providing a comprehensive Enterprise Service Management platform that supports not only IT service delivery but also wider business functions such as Human Resources, Facilities Management, Security Operations and Project Management. The solution will include self-service capabilities, service catalogue functionality, asset and configuration management, workflow automation, systems integration, artificial intelligence features, reporting tools and dashboard functionality to improve service delivery and operational performance.
Timeline
- Completed: Award date2 September 2026
- Completed: Award published20 October 2026Current notice
- Next: Contract expiry date30 July 2027in 9 months
About the buyer
Office of Gas and Electricity Markets (Ofgem) is Britain's energy regulator, a non-ministerial government department. Most goods and services are bought through Crown Commercial Service frameworks, chiefly its Energy and Economic Services and Advice agreement. Lots span gas and electricity engineering, distributed energy resources, and economic and financial advice.
Ofgem then runs a further competition or awards work directly to a supplier on the relevant lot.
Over the past 5 years, most of Ofgem's contract awards have been in business services, software and information systems, and IT services.
Relevant CPV codes
- 72500000 · Computer-related services
- 72600000 · Computer support and consultancy services
- 72610000 · Computer support services
- 72611000 · Technical computer support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov |
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