Awarded contract

Command and Control System - Refinement, Delivery and Maintenance Services

Details

Value
£297,000,000
Duration
14 years
Topic
Software package and information systems
Published
12 October 2026

Tender description

This Transparency Notice relates to the award of an Interim Contract for the provision of services for the completion of implementation, interim operational run (maintenance services) and exit/transition of the Mayor's Office for Policing and Crime/Metropolitan Police (the Contracting Authority) integrated Command and Control system (the System) which constitutes critical national infrastructure underpinning the emergency response and operational dispatch capability of the largest police force in the United Kingdom. This direct award of an Interim Contract is justifiable under Schedule 5, paragraphs 13 and 14 of the Procurement Act 2023 (PA23) (the Interim Contract), on grounds of extreme and unavoidable urgency. Under the Interim Contract, following acceptance into service, maintenance services will be provided by Frequentis and Octave (the Sub-contractors/-contracts). These Sub-contracts are for maintenance of software components which are subject to exclusive rights and locked-in rates to ensure value for money. The Sub-Contracts have a term of ten years after exit from the Interim Contract (targeted for 9-months post go live of final production release 'Drop 3'). The Interim Contract will provide for these Sub-contracts to be novated to the Contracting Authority or the Successor Managed Service Provider (the SMSP) on expiry of the Interim Contract. Value (excluding VAT) • £297m Total Contract Value Consisting of: • £165m Interim Contract (duration approx. 3.5 years) Sub-contracts • £30m Frequentis 10-year maintenance agreement • £102m Octave 10-year maintenance agreement ## Contract award

Timeline

  1. Completed: Award published12 October 2026
    Current notice
  2. Completed: Award date12 October 2026
  3. Next: Contract expiry date21 May 2040

About the buyer

Mayors Office for Policing and Crime (MOPAC) oversees policing and crime reduction across London from its base at City Hall, and buys as a police body with its own procurement team. Framework agreements, including a Building Works Framework renewed for 2025/26, cover recurring construction contracts. MOPAC commissions frontline services addressing violence against women, gangs and domestic abuse. Procurement and grant-making decisions follow public sector regulations to keep the process fair, transparent and accessible.

Over the past 5 years, most of MOPAC's contract awards have been in IT services, health and social work and research and development.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 72000000 · IT services: consulting, software development, Internet and support

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