Request for Information - Digital Alarm Response Centre Provision
Details
- Topic
- Telephone-answering services
- Published
- 6 October 2026
Tender description
The Council is seeking information on modern, secure and resilient Digital ARC solutions that combine the technology platform with 24/7 alarm receipt, monitoring, call handling, response coordination and escalation. The scope is focused on supporting current and emerging Telecare services and does not include direct physical responder attendance provision. Any future solution must reliably manage alarms, alerts, customer information and reporting, integrate with relevant technologies and systems, and support safe, sustainable and continuous service delivery. Through this RFI, the Council wishes to understand available platforms and managed monitoring services, future developments, delivery models, market capacity and indicative costs as an early market engagement exercise only. It is not an invitation to tender and creates no obligation on the Council to procure.
Timeline
- Completed: Pre-tender published6 October 2026Current notice
About the buyer
Aberdeenshire Council is a local authority covering the North East of Scotland, running procurement through its own commercial team. Tenders are advertised on Public Contracts Scotland, the Scottish Government's national tender portal. Suppliers register on that portal to view opportunities and submit bids. Works contracts draw on Constructionline's approved contractor lists rather than open advertisement. Goods and services procurement instead favours regular open competition. A dedicated Commissioning Team inside Housing and Social Work buys community care and support services. Procurement strategy and annual reporting are developed jointly with Aberdeen City Council and Highland Council.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Aberdeenshire Council's contract awards have been in construction work, software and information systems and construction materials.
Relevant CPV codes
- 79510000 · Telephone-answering services
- 79512000 · Call centre
- 79711000 · Alarm-monitoring services
- 85300000 · Social work and related services
- 98000000 · Other community, social and personal services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov |
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