CPU 8239 - Housing Services Automated Dialler
Details
- Supplier(s)
- Voicescape Limited
- Value
- £80,000
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 7 October 2026
- Source
- uk:contracts_finder
Tender description
Nottingham City Council has awarded a call-off contract under Crown Commercial Service G-Cloud 14 (RM1557.14), Lot 2 - Cloud Software, for the provision of a cloud-hosted automated outbound dialler solution for the Council's Housing Services / Housing Rents function. The solution supports automated tenant engagement in relation to rent accounts and arrears through outbound voice and SMS communications, including campaign management, routing to relevant officers, reporting and analytics, and integration with the Council's existing housing systems. The contract has been awarded to Voicescape Limited following assessment of suitable services available through G-Cloud 14. The initial contract term is 12 months from 30 March 2026 to 29 March 2027, with provision for three further periods of up to 12 months. The Year 1 annual licence fee is £80,000 excluding VAT. Pricing is based on 23,500 properties. Charges for any extension period are subject to the contractual pricing mechanism of the previous year's annual licence fee plus RPI and 2.9% . This is an award notice only and the opportunity is not open for applications.
Timeline
- Completed: Award date30 March 2026
- Completed: Award published7 October 2026Current notice
- Next: Contract expiry date29 March 2027in 6 months
About the buyer
Nottingham City Council is a unitary local authority for the city of Nottingham, and organises procurement through category management teams covering people, places and products. Suppliers register on the East Midlands Tenders portal, the e-procurement system used across Nottinghamshire's public bodies, to view and respond to opportunities. Larger contracts also appear on Find a Tender, following the Procurement Act 2023. Framework agreements with Scape, the Eastern Shires Purchasing Organisation and the Crown Commercial Service route much of its procurement. Registered suppliers must also join the Central Digital Platform to bid on invitation to tender exercises.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Nottingham City Council's contract awards have been in construction work, health and social work and transport services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nottingham-city-council.gov |
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