NPIS - BT Cloud Contract
Details
- Supplier(s)
- British Telecommunications PLC
- Value
- £58,737.6
- Duration
- 3 years
- Topic
- Contact management software package
- Published
- 1 October 2026
- Source
- uk:contracts_finder
Tender description
3 year contract with BT for the provision of Five9 cloud call handling
Timeline
- Completed: Award date30 September 2026
- Completed: Award published1 October 2026Current notice
- Next: Contract expiry date29 September 2029in 3 years
About the buyer
The UK Health Security Agency (UKHSA) is an executive agency sponsored by the Department of Health and Social Care, and buys through its own end-to-end commercial service. Procurement, contract management and market engagement sit within the Commercial, Vaccines and Countermeasures Delivery directorate. Contracts are tendered under UK procurement legislation that ensures open and fair competition between bidders. Suppliers register on the UKHSA eTendering Portal to take part. UKHSA hosts the Diagnostics and Research Open Framework for diagnostics and research supplies and services. A published pipeline lists larger planned commercial activity.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of UK Health Security Agency's contract awards have been in medical equipment and pharmaceuticals, laboratory and precision equipment and software and information systems.
Relevant CPV codes
- 48333000 · Contact management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov |
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