Mass Communication Tool

Tender description

Procurement of a Mass Communication Tool (MCT) and associated messaging services for Yorkshire Ambulance Service via the CCS G-Cloud 14 Framework. The contract has been awarded to Everbridge, via Softcat PLC, for an initial three-year term with an option to extend for a further 12 months. The solution will provide a secure, resilient and scalable platform to support rapid two-way communication during major incidents and business continuity events, replacing unsupported legacy communication tools and addressing a significant organisational risk while delivering the most advantageous combination of quality, functionality and value for money. Lot 1: This project was originally initiated in 2022 but was subsequently paused due to funding constraints. Funding was secured through the 2025/26 business planning process, enabling the procurement exercise to recommence. <br/><br/>A competitive procurement process was undertaken, including supplier demonstrations and evaluation against predefined technical, social value, and commercial criteria. Evaluation was based on a weighted methodology of 60% technical (including social value) and 40% commercial, using the 5,506-user licence tier for comparison. <br/><br/>The final scores were: <br/><br/>Everbridge (Supplier A): 99.64% <br/>BlackBerry (Supplier B): 93.15% <br/><br/>Whilst BlackBerry achieved a slightly higher technical score, Everbridge's significantly more competitive pricing resulted in the highest overall weighted score and therefore represents the Most Advantageous Tender.