Managed ICT Service Partner

Tender description

A Managed ICT Service Partner for approximately 120 users within Lothian Pension Fund Lot 1: Lothian Pension Fund is seeking to engage with the market in advance of procuring a strategic managed ICT services partner. The organisation employs approximately 120 staff and delivers pension services to more than 103,000 members. Lothian Pension Fund requires a secure, resilient and modern ICT service to support its operations within a highly regulated pension administration and investment management environment. The anticipated scope includes service design and transition, service desk and end-user support, infrastructure and network management, cloud and Microsoft 365 services, storage, backup and data management, identity and access management, telephony, business continuity and disaster recovery, security management, supplier management, and strategic ICT advisory and project services. The successful supplier will be expected to deliver a highly available, secure and scalable technology environment that supports both day-to-day operations and the organisation's longer-term strategic objectives. The supplier will also be expected to deliver a smooth transition from the incumbent provider, ensuring continuity of service and minimising operational disruption. Lothian Pension Fund is seeking a mature, collaborative and forward-thinking technology partner that will work transparently alongside the organisation, contributing strategic insight, innovation and continuous improvement to support its long-term objectives. The successful supplier will be expected to provide full visibility of service performance and operational information, enabling informed decision-making and effective governance. Lothian Pension Fund places significant importance on data transparency and accessibility and expects service management tooling and reporting capabilities that enable authorised personnel to independently access, analyse and report on service data. A strong focus will be placed on continuous improvement and innovation, with the successful supplier expected to proactively identify opportunities to enhance services, improve user experience, strengthen resilience and deliver measurable business value. Lothian Pension Fund is particularly interested in suppliers that can provide scalable and adaptable services, bringing industry best practice and new ideas to support the organisation's evolving needs over the life of the contract.