Awarded contract

Out of Hours Call Handling

Details

Value
£411,600
Duration
2 years
Published
23 January 2026

Tender description

OO Call Handling for the London Borough of Sutton Keywords: call handling , out of hours

Timeline

  1. Completed: Award published23 January 2026
    Current notice
  2. Completed: Award date13 February 2026
  3. Next: Contract expiry date12 February 2028in 17 months

About the buyer

The London Borough of Sutton is a local authority that advertises every contract opportunity on the London Tenders Portal. Suppliers register there free of charge and receive email alerts for tenders from Sutton and seventeen more London councils. Common goods and services are bought through national and regional consortia framework agreements in the interests of efficiency and economy. A list of the council's current contracts is published on the ProContract register. Buying follows the council's Procurement Strategy 2023 to 2027 and its Social Value Strategy. A Premier Supplier Programme pays registered suppliers earlier in return for a discount.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of London Borough of Sutton's contract awards have been in transport services, construction work and health and social work.

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Decision makers

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Contact nameJob titlePhone numberWork email
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Contracts Manager+44 •••• ••••••

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