Generative AI for customer contact - Live Trials
Details
- Supplier(s)
- Methods Business and Digital Technology Ltd
- Value
- £405,400
- Duration
- 5 months
- Topic
- General management consultancy services
- Published
- 23 January 2026
- Source
- uk:contracts_finder
Tender description
Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment
Timeline
- Completed: Award published23 January 2026Current notice
- Completed: Award date26 January 2026
- Completed: Contract expiry date12 June 2026
About the buyer
The Department for Environment, Food & Rural Affairs (DEFRA) is a ministerial department that also buys through agencies such as the Environment Agency, the Rural Payments Agency and the Animal and Plant Health Agency. Suppliers register on the DEFRA eCommercial website, Atamis, to compete for contract opportunities across the department. Larger opportunities are advertised through the Find a Tender service under the Procurement Act 2023, in force since February 2025. DEFRA also procures goods and services through the Crown Commercial Service. Existing contracts and frameworks set up under the previous procurement regulations remain valid until they expire.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of DEFRA's contract awards have been in research and development, construction work and business services.
Relevant CPV codes
- 79411000 · General management consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov |
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