Debt Management System Replacement
Details
- Supplier(s)
- Qualco (UK) Ltd
- Value
- £5,000,000
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 19 January 2026
- Source
- uk:find_a_tender
Tender description
Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment. ## Contract award Title: TC2261 Debt Management System Replacement
Timeline
- Completed: Award published19 January 2026Current notice
- Completed: Award date19 January 2026
- Next: Contract expiry date16 February 2029in 2 years
About the buyer
Thames Water Utilities Limited buys as a utility, through a Procurement Support Centre in Reading. Thames Water operates in a regulated industry, so becoming a supply partner follows a formal structure. Suppliers email the procurement team with the notice reference to take part in a tender. Suppliers can bid for water resources, demand management or leakage solutions through the Bid Assessment Framework. Innovative ideas can also be submitted through an online form.
Over the past 5 years, most of Thames Water Utilities Limited's contract awards have been in construction work, IT services and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@thames-water-utilities-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@thames-water-utilities-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@thames-water-utilities-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@thames-water-utilities-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@thames-water-utilities-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@thames-water-utilities-limited.gov |
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