Customer Communication Centre - Integrated System Management Platform
Details
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 23 January 2026
- Source
- ie:e_tenders
Tender description
The purpose of this Market Consultation document is to provide prospective candidates with background information on the intended nature, structure and scope of the Customer Communication Centre (CCC) project and to seek feedback that will help IÉ in developing its understanding of how the market might receive a procurement to undertake the detailed design, testing, integration and commissioning into service of an Integrated System Management Platform (ISMP) within the National Train Control Centre (NTCC). The purpose of this Market Consultation document is to provide prospective candidates with background information on the intended nature, structure and scope of the Customer Communication Centre (CCC) project and to seek feedback that will help IÉ in developing its understanding of how the market might receive a procurement to undertake the detailed design, testing, integration and commissioning into service of an Integrated System Management Platform (ISMP) within the National Train Control Centre (NTCC).
Timeline
- Completed: Pre-tender published23 January 2026Current notice
About the buyer
Iarnród Eireann-Irish Rail operates Ireland's passenger and freight rail network as a subsidiary of CIÉ, with its own procurement department. Procurement covers the goods, services and works needed to keep the network running safely. A Chief Civil Engineer oversees infrastructure works such as track, bridges and stations. A published Sustainable Procurement Strategy, developed with the Supply Chain Sustainability School, shapes purchasing decisions across the business.
Over the past 5 years, most of Iarnród Eireann-Irish Rail's contract awards have been in architectural and engineering services, transport equipment and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov |
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