Awarded contract

Zipporah Renewal

Details

Buyer: Royal Borough of Kingston upon Thames
Supplier(s): Zipporah Ltd
Value: £100,000
Duration: 4 years
Published: 27 September 2026
Source: uk:procontracts

Tender description

There is a need for service continuity for Zipporah, a single complete registrar management solution for the Councils' registrar service. Zipporah provides a comprehensive suite of online booking and management systems for births, deaths and weddings for the residents of Royal Borough of Kingston(RBK) and London Borough of Sutton (LBS). The service is used to meet several operational and service goals: Efficiency and Cost Savings: Zipporah helps councils achieve targeted efficiencies, streamline services, and reduce operational pressure Improved Service Accessibility: The software enables online service delivery 24/7, making it easier for citizens to engage with council services at their convenience Built-for-Purpose Design: The systems are described as being "built by local authorities for local authorities." They are designed to be configurable to the complex, specific needs of council services rather than being generic "out of the box" software Service Modernization: Modules like "Self-Arrival" and "Upfront Certificate Purchases" are critical for shifting traditional, manual processes to digital, automated workflows that improve the customer experience

Timeline

Completed: Award date1 September 2026
Completed: Award published27 September 2026
Current notice
Next: Contract expiry date31 August 2030in 4 years

About the buyer

Royal Borough of Kingston upon Thames is a local authority that buys under its own Contract Regulations, using a corporate contract first wherever one covers the purchase. Every tender is advertised on the London Tenders Portal, the council's e-tendering system. Contracts above the Procurement Act 2023 thresholds also appear on Find a Tender. Lower-value work goes to written quotations, preferably from local suppliers, or to call-off from a framework agreement or dynamic purchasing system. A three-year Commercial Pipeline lists the larger procurements the council expects to run. A contracts register names the main suppliers so that potential sub-contractors can approach them directly.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Royal Borough of Kingston upon Thames's contract awards have been in transport services, architectural and engineering services and construction work.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@royal-borough-of-kingston-upon-thames.gov
Commercial Director	+44 •••• ••••••	••••••••@royal-borough-of-kingston-upon-thames.gov
Procurement Manager	+44 •••• ••••••	••••••••@royal-borough-of-kingston-upon-thames.gov
Category Lead	+44 •••• ••••••	••••••••@royal-borough-of-kingston-upon-thames.gov
Senior Buyer	+44 •••• ••••••	••••••••@royal-borough-of-kingston-upon-thames.gov
Contracts Manager	+44 •••• ••••••	••••••••@royal-borough-of-kingston-upon-thames.gov