PRO005158-Services-Contract-System Integrator : Billing and CRM
Details
- Topic
- Software programming and consultancy services
- Published
- 23 September 2026
- Submission
- 30 October 2026in 1 month
- Source
- uk:bluelight
Tender description
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
Timeline
- Completed: Tender published23 September 2026Current notice
- Next: Submission date30 October 2026in 1 month
About the buyer
United Utilities Water Ltd is the regulated water and wastewater utility for the North West of England, and buys through its own commercial department. Contract notices are advertised through the Central Digital Platform. Suppliers list themselves on the Achilles Utilities Vendor Database to be found for opportunities outside formal notices. Procurement runs under the Procurement Act 2023, the regime introduced in February 2025 for regulated utilities. Category managers within the commercial department oversee markets such as construction and engineering. Large infrastructure schemes, including the Haweswater Aqueduct Resilience Programme, go to tender as multi-party contracts.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of United Utilities Water Ltd's contract awards have been in architectural and engineering services, IT services and waste, cleaning and environmental services.
Relevant CPV codes
- 72200000 · Software programming and consultancy services
- 72212445 · Customer Relation Management software development services
- 72227000 · Software integration consultancy services
- 72263000 · Software implementation services
- 72265000 · Software configuration services
- 72300000 · Data services
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