Invitation to Tender for Temporary Call Handling Services
Details
- Supplier(s)
- CallCare Ltd
- Value
- £63,375.01
- Duration
- 6 months
- Topic
- Office-support services
- Published
- 22 September 2026
- Source
- uk:find_a_tender
Tender description
Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience. ## Contract award
Timeline
- Completed: Award published22 September 2026Current notice
- Completed: Award date22 September 2026
- Next: Contract expiry date31 March 2027in 6 months
About the buyer
South Ribble Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79500000 · Office-support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov |
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