Invitation to Tender for Temporary Call Handling Services
Details
- Supplier(s)
- CallCare Ltd
- Value
- £63,375.01
- Duration
- 6 months
- Topic
- Office-support services
- Published
- 22 September 2026
- Source
- uk:find_a_tender
Tender description
Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience. ## Contract award
Timeline
- Completed: Award published22 September 2026Current notice
- Completed: Award date22 September 2026
- Next: Contract expiry date31 March 2027in 5 months
About the buyer
South Ribble Borough Council is a local authority in Lancashire, buying goods, services and works for the borough. The council can call off contracts from public sector framework agreements that have already been competitively procured. Contracts Procedure Rules set how each purchase is run, according to its value.
Over the past 5 years, most of South Ribble Borough Council's contract awards have been in construction work, software and information systems and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-ribble-borough-council.gov |
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