Contact Centre Platform
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £532,594
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 24 September 2026
- Source
- uk:find_a_tender
Tender description
The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework ## Contract award Title: Contact Centre Platform
Timeline
- Completed: Award date21 September 2026
- Completed: Award published24 September 2026Current notice
- Next: Contract expiry date24 September 2029in 3 years
About the buyer
United Lincolnshire Teaching Hospitals NHS Trust runs four hospital sites across Lincolnshire, and buys as a healthcare trust through the Atamis tendering system. Open tenders are also advertised on Find a Tender and Contracts Finder. Much of its buying runs through NHS Supply Chain frameworks and collaborative agreements. Clinical Procurement Specialists lead purchasing decisions across the Trust's sites. No contract exists without an official purchase order from the procurement department. Suppliers must register with Intellicentrics before visiting any department.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of United Lincolnshire Teaching Hospitals NHS Trust's contract awards have been in office and computing equipment, business services and medical equipment and pharmaceuticals.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@united-lincolnshire-teaching-hospitals-nhs-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@united-lincolnshire-teaching-hospitals-nhs-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@united-lincolnshire-teaching-hospitals-nhs-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@united-lincolnshire-teaching-hospitals-nhs-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@united-lincolnshire-teaching-hospitals-nhs-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@united-lincolnshire-teaching-hospitals-nhs-trust.gov |
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