Awarded contract

HR Helpdesk Implementation Partner

Details

Value
£349,500
Duration
1 year
Topic
Information technology services
Published
15 September 2026

Tender description

The implementation partner will work closely with NH internal teams to lead a project for delivering the enhanced HR experience platform and employee relations case management system as part of the PFP platform. This will replace the current ticketing set up for HR Services and Casework in Service Cloud with the same functionality within HR Helpdesk.

Timeline

  1. Completed: Award date9 September 2026
  2. Completed: Award published15 September 2026
    Current notice
  3. Next: Contract expiry date8 September 2027in 11 months

About the buyer

National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Suppliers register on the National Highways eSourcing Portal to search live tenders and opportunities. Larger contracts are also advertised on Find a Tender, with Contracts Finder used for smaller opportunities. Most work reaches the market through framework contracts covering major schemes and routine maintenance. The Supply Chain Team handles queries on contracts, frameworks and procurement processes. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.

Relevant CPV codes

  • 72222300 · Information technology services

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Decision makers

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