COV - Contact Support Centre
Details
- Supplier(s)
- Puzzel Limited
- Value
- £1,911,320
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 14 September 2026
- Source
- uk:find_a_tender
Tender description
Provision of a contact centre management solution to support the delivery of efficient and high-quality customer services across the Council. Lot 1: This contract is for the provision, implementation, support and maintenance of a cloud-based contact centre management solution. The solution supports Council departments in providing high-quality customer services.
Timeline
- Completed: Award published14 September 2026Current notice
- Completed: Award date14 September 2026
About the buyer
Coventry City Council is a local authority serving the city of Coventry, with its own procurement service. The three councils have run this joint tendering system since 2010. That national route has applied since the Procurement Act 2023 took effect in February 2025.
Over the past 5 years, most of Coventry City Council's contract awards have been in IT services, health and social work and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov |
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