Consumer Experience of Broadband Switching
Details
- Supplier(s)
- Critical Research
- Value
- £55,432.8
- Duration
- 5 months
- Topic
- Market research services
- Published
- 14 September 2026
- Source
- uk:contracts_finder
Tender description
To conduct quantitative consumer research to explore experiences of switching or renewing fixed broadband services as standalone or part of a bundled package.
Timeline
- Completed: Award date9 September 2026
- Completed: Award published14 September 2026Current notice
- Next: Contract expiry date31 January 2027in 3 months
About the buyer
The Office of Communications (Ofcom) is the UK's communications regulator, covering broadcasting, telecoms, post and spectrum as a non-departmental public body. Competitions for its contracts usually run as an Invitation to Tender process, procured directly by Ofcom's own commercial team. Larger opportunities also typically route through Crown Commercial Service frameworks or frameworks hosted by public bodies.
Over the past 5 years, most of Ofcom's contract awards have been in business services, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-communications-ofcom.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-communications-ofcom.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-communications-ofcom.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-communications-ofcom.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-communications-ofcom.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-communications-ofcom.gov |
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