Claims Management Market Study: Consumer Research
Details
- Supplier(s)
- Irrational Agency Limited
- Value
- £209,616
- Duration
- 4 months
- Topic
- Market research services
- Published
- 17 September 2026
- Source
- uk:contracts_finder
Tender description
Consumer research to support the FCA's Claims Management Market Study, exploring consumers' experiences across assisted and unassisted claims journeys, including the role of claims management service providers.
Timeline
- Completed: Award date10 August 2026
- Completed: Award published17 September 2026Current notice
- Next: Contract expiry date15 December 2026in 1 month
About the buyer
The Financial Conduct Authority regulates the UK's financial services industry, and buys as a central government body with its own procurement function. Larger contracts fall under the Public Contract Regulations 2015 once they pass a set threshold. Both pan-government and FCA-tendered framework agreements offer alternative routes to market. An ethical procurement standard applies to purchases wherever possible.
Over the past 5 years, most of the Financial Conduct Authority's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov |
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