Provision of PALS & Complaints Contact Centre Service
Details
- Supplier(s)
- East of England Ambulance NHS Trust - Commercial Services [CallE
- Value
- £11,406,624
- Duration
- 4 years
- Topic
- Telephone-answering services
- Published
- 8 September 2026
- Source
- uk:contracts_finder
Tender description
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114,066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.
Timeline
- Completed: Award date1 April 2026
- Completed: Award published8 September 2026Current notice
- Next: Contract expiry date30 September 2029in 3 years
About the buyer
Attain Health Management Services is an independent company that works only with the NHS. Commercial and procurement delivery is one of the services it lists. Its notices name NHS integrated care boards, such as NHS Mid and South Essex ICB, as the contracting authority. Earlier notices were published for NHS Essex ICB and for former clinical commissioning groups such as NHS BLMK CCG. Some call-off contracts have been awarded under the G-Cloud 12 framework.
Over the past 5 years, most of Attain Health Management Services Ltd's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@attain-health-management-services-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@attain-health-management-services-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@attain-health-management-services-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@attain-health-management-services-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@attain-health-management-services-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@attain-health-management-services-ltd.gov |
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