Provision of Independent Health Complaints Advocacy Service
Details
- Value
- £300,000
- Topic
- Social work and related services
- Published
- 11 September 2026
- Submission
- 5 October 2026
- Source
- uk:find_a_tender
Tender description
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years
Timeline
- Completed: Pre-tender published11 September 2026Current notice
About the buyer
Brent Council is a London borough council and local authority, running procurement through its own in-house corporate Procurement team. Lower-value contracts are generally sourced and managed directly by individual service departments across the council. Larger, higher-value contracts are instead led by the corporate Procurement team. A dedicated local supplier database lists smaller-value opportunities specifically for businesses based in the borough.
Over the past 5 years, most of London Borough of Brent's contract awards have been in health and social work, business services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov |
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