Awarded contract

Passenger Automatic Ticket Gates Support and Maintenance

Details

Value
£20,080,545
Duration
6 years
Topic
Maintenance and repair of ticket-validation machinery
Published
7 September 2026

Tender description

Passenger automatic ticket gates (ATGs) support and maintenance of all ATGs installed on GA Trains Limited's (GATL) network and operated by GATL. The scope of services within the contract includes but is not limited to: - Service Centre; - Field Service; - Back Office Service; - ITSO Services; - Base Data Management Service; and - Business Intelligence Reporting. ## Contract award Title: Passenger Automatic Ticket Gates Support and Maintenance

Timeline

  1. Completed: Award published7 September 2026
    Current notice
  2. Completed: Award date7 September 2026
  3. Next: Contract expiry date18 September 2032in 6 years

About the buyer

GA Trains Limited runs the Greater Anglia train services and buys as a public sector rail operator. The company is a subsidiary of DfT Operator Limited, a public corporation. Greater Anglia services moved into public ownership on 12 October 2025. A 2025 tender covers maintenance of the Greater Anglia train fleet. Each bidder decides whether items are delivered in-house or through a subcontract.

Bidders on that tender need RISQS accreditation for the relevant codes.

Over the past 5 years, most of GA Trains Limited's contract awards have been in repair and maintenance, IT services and office and computing equipment.

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Decision makers

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