ITSM Service Desk Solution
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £228,960
- Topic
- Helpdesk and support services
- Published
- 10 September 2026
Tender description
Provision of the Freshservice cloud based IT Service Management (ITSM) Service Desk Solution, including Enterprise IT Asset Management (ITAM) functionality, software licensing, support and maintenance services. Lot 1: Provision of a cloud-based IT Service Management (ITSM) Service Desk Solution, including Enterprise IT Asset Management (ITAM) functionality. The contract includes software licensing, support and maintenance services, enabling the management of incidents, service requests, IT assets, configuration management and associated service management processes. The contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework following a desk-based evaluation against COPFS requirements.
Timeline
- Completed: Award date9 September 2026
- Completed: Award published10 September 2026Current notice
About the buyer
Crown Office and Procurator Fiscal Service is a Scottish devolved department based in Edinburgh. Its policy is to use a Scottish Government or Government Commercial Agency framework where a suitable one exists. Most of its contracts are framework agreements at national or central government level. Procurement follows the Public Contracts (Scotland) Regulations 2015 and the Procurement Reform (Scotland) Act 2014.
Over the past 5 years, most of Crown Office and Procurator Fiscal Service's contract awards have been in IT services, business services and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-office-and-procurator-fiscal-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-office-and-procurator-fiscal-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-office-and-procurator-fiscal-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-office-and-procurator-fiscal-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-office-and-procurator-fiscal-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-office-and-procurator-fiscal-service.gov |
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