HO - Customer Service Organisational Membership Agreement
Details
- Supplier(s)
- INSTITUTE OF CUSTOMER SERVICE
- Value
- £30,000
- Duration
- 3 years
- Topic
- Membership organisation services
- Published
- 7 September 2026
- Source
- uk:find_a_tender
Tender description
The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams. A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service. ## Contract award
Timeline
- Completed: Award published7 September 2026Current notice
- Completed: Award date7 September 2026
- Next: Contract expiry date30 November 2029in 3 years
About the buyer
The Mining Remediation Authority manages the legacy of historical mining across Great Britain as a public body sponsored by the Department for Energy Security and Net Zero. Suppliers are sourced through Crown Commercial Service frameworks and competitive tender on the open market. Single-tender and restricted contracts stay limited and exceptional, with exceptions reported quarterly to DESNZ. Emergency call-out and minor civil engineering works are called off through a dedicated NEC4 framework.
Over the past 5 years, most of the Mining Remediation Authority's contract awards have been in construction work, metals and mining products and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@mining-remediation-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@mining-remediation-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@mining-remediation-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@mining-remediation-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@mining-remediation-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@mining-remediation-authority.gov |
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