Telephony services
Details
- Supplier(s)
- Trustmarque Solutions Ltd
- Value
- £255,603.92
- Duration
- 2 years
- Topic
- Telecommunications services
- Published
- 28 August 2026
- Source
- uk:contracts_finder
Tender description
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
Timeline
- Completed: Award published28 August 2026Current notice
- Completed: Award date1 October 2026
- Next: Contract expiry date30 September 2028in 2 years
About the buyer
Norfolk County Council runs local government services across Norfolk and buys as a local authority open to suppliers of every size. Each opportunity carries a PIN that suppliers use to express interest before bidding. Many goods and services are bought through framework agreements run by the Crown Commercial Service and ESPO. Suppliers can also apply directly to those framework agreements alongside the council's own tenders.
Over the past 5 years, most of Norfolk County Council's contract awards have been in health and social work, transport services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@norfolk-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@norfolk-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@norfolk-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@norfolk-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@norfolk-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@norfolk-county-council.gov |
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