Faith School Travel Support

Tender description

Appointment of AECOM to provide a specialist travel planning and enquiry management service in support of the proposed changes to discretionary faith school transport services in Nottinghamshire. The consultancy will provide: • A dedicated enquiry management service for families affected by changes to faith school transport services. • Telephone and email support to assist families in understanding available public transport options and alternative travel arrangements. • Preparation of approved responses, scripts and guidance materials in conjunction with Nottinghamshire County Council. • Logging, monitoring and reporting of enquiries received. • Escalation of complex or sensitive cases to nominated Council officers. • Up to 10 face-to-face advice sessions where required. • Monthly/ongoing reporting on enquiry volumes, themes and emerging issues. • Support with Data Protection Impact Assessment requirements and governance processes. • Assistance with development and review of supporting communications materials. The service is intended to support families in making informed travel choices and is not intended to undertake consultation activities or respond to complaints regarding Council policy decisions. Keywords: Travel Support