Closed tender

TR5622 – Electric Ireland Customer Care Support Services

Details

Buyer: Electricity Supply Board (ESB)
Topic: Office-support services
Published: 18 August 2026
Submission: 24 September 2026
Source: ie:e_tenders

Tender description

Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.

Timeline

Completed: Tender published18 August 2026
Current notice
Completed: Submission date24 September 2026

About the buyer

Electricity Supply Board (ESB) is an Irish utility based in Dublin. Competitive tendering is the standard procurement practice. Contract thresholds are set by the Utilities Directive. ESB Networks, ESB Generation and Trading, ESB Enterprise Services and Electric Ireland all use Supply-Line.

Over the past 5 years, most of ESB's contract awards have been in IT services, architectural and engineering services and construction work.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Commercial Director	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Procurement Manager	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Category Lead	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Senior Buyer	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Contracts Manager	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov