Overseas Debt Collection
Details
- Supplier(s)
- Transcom Worldwide (UK) Ltd
- Value
- £4,700,000
- Topic
- Collection agency services
- Published
- 21 August 2026
- Source
- uk:find_a_tender
Tender description
Lot 1: UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. The key objectives are •to collect ICR debt and/or •to complete customer documents.
Timeline
- Completed: Award date21 March 2019
- Completed: Award published21 August 2026Current notice
About the buyer
Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Contracts above the regulated threshold are advertised on Find a Tender. Suppliers register through the Central Digital Platform to bid for covered procurements. A forward pipeline lists upcoming opportunities ahead of the largest contracts. Delivery partners have joined through a technology transformation procured by competitive tender.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.
Relevant CPV codes
- 79940000 · Collection agency services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov |
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