Awarded contract

Online Research Panel

Details

Value
£1,000,000
Duration
4 years
Topic
Market research services
Published
17 August 2026

Tender description

The Provider shall deliver Online Research Panel services for Ofcom, providing an agile, flexible and cost-effective market research capability to support Ofcom's regulatory and policy work. Services shall be commissioned by Ofcom on an ad-hoc, call-off basis according to business needs and may include, without limitation, one-off quantitative surveys, short quantitative quick polls, recurring quantitative surveys or trackers, qualitative research using appropriate online or other agreed methodologies, and mixed-method projects. For each individual project, the Provider shall work collaboratively with Ofcom to agree the detailed scope, methodology, sample approach, timetable and deliverables, including questionnaire and/or discussion guide development, sampling and recruitment, scripting, fieldwork, data processing, analysis and reporting as required.

Timeline

  1. Completed: Award date3 August 2026
  2. Completed: Award published17 August 2026
    Current notice
  3. Next: Contract expiry date31 July 2030in 4 years

About the buyer

The Office of Communications (Ofcom) is the UK's communications regulator, covering broadcasting, telecoms, post and spectrum as a non-departmental public body. Competitions for its contracts usually run as an Invitation to Tender process, procured directly by Ofcom's own commercial team. Larger opportunities also typically route through Crown Commercial Service frameworks or frameworks hosted by public bodies.

Over the past 5 years, most of Ofcom's contract awards have been in business services, software and information systems and IT services.

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Decision makers

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