Provision for Remote Diagnostics and Technical Support for NOC Vessels
Details
- Supplier(s)
- Siemens Energy limited
- Value
- NOK 350,000
- Duration
- 2 months
- Topic
- Technical support services
- Published
- 12 August 2026
- Source
- uk:find_a_tender
Tender description
The contract is a service agreement with the supplier for the provision of: technical support, remote diagnostics, emergency assistance, maintenance support for the supplier specific systems onboard the RSS James Cook. As part of the contract, the supplier will provide access to a Remote Diagnostic System which will enable to the supplier to securely connect and digitally interact with the systems on board. The interaction includes: systems monitoring, fault finding, data transfer and if possible remote corrections via the Common Remote Service Platform. Additionally, the National Oceanography Centre will have access to a 24 hour, 7 days a week support line that will offer technical support in case of urgent requirements on board the ship. For non-urgent queries a general technical support line is available during the hours of 08:00 and 16:00 in the CET time zone. ## Contract award
Timeline
- Completed: Award published12 August 2026Current notice
- Completed: Award date12 August 2026
- Next: Contract expiry date30 September 2026in 4 days
About the buyer
National Oceanography Centre is one of the world's top oceanographic institutions, and a dedicated procurement team runs its purchasing. Contracts above threshold are advertised through Contracts Finder and Find a Tender. Much of its buying goes through pre-negotiated framework agreements and the Crown Commercial Service. A framework covers refit, maintenance and equipment support for research vessels including RRS Discovery and RRS James Cook. Just over 1,400 suppliers work with the centre, four in five of them based in the UK. The procurement team is currently implementing the Procurement Act 2023 across its processes.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of National Oceanography Centre's contract awards have been in laboratory and precision equipment, construction work and software and information systems.
Relevant CPV codes
- 71356300 · Technical support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-oceanography-centre.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-oceanography-centre.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-oceanography-centre.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-oceanography-centre.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-oceanography-centre.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-oceanography-centre.gov |
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