LGS/Q/001/2026 - Telephone Service Desk Support
Details
- Supplier(s)
- WCL (UK) LIMITED
- Value
- £34,089
- Duration
- 1 year
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 14 August 2026
- Source
- uk:find_a_tender
Tender description
LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only) ## Contract award
Timeline
- Completed: Award published14 August 2026Current notice
- Completed: Award date14 August 2026
- Next: Contract expiry date31 July 2027in 10 months
About the buyer
Middlesbrough Council is a local authority, and its Contract and Commissioning Unit handles procurement enquiries. All quotations and tenders go through the NEPO portal, the North East Procurement Organisation's shared e-tendering system. NEPO works in partnership with 12 North East local authorities on the strategic procurement of goods and services. Contracts above the higher thresholds are also advertised on Contracts Finder and the Find a Tender Service. Buy Boro, the council's simplified quotation procedure, directs smaller contracts toward local businesses and SMEs. Suppliers can register on the NEPO portal free of charge to receive notifications of new opportunities.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Middlesbrough Council's contract awards have been in business services, repair and maintenance and health and social work.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov |
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