The Decision-Making Service Support For Disabled Persons Railcard
Details
- Buyer
- Network Rail
- Supplier(s)
- NIMBUS DISABILITY LTD
- Value
- £1,746,715
- Duration
- 3 years
- Topic
- Support services for railway transport
- Published
- 3 August 2026
- Source
- uk:find_a_tender
Tender description
We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility. ## Contract award Title: THE DECISION-MAKING SERVICE SUPPORT FOR DISABLED PERSONS RAILCARDS
Timeline
- Completed: Award published3 August 2026Current notice
- Completed: Award date3 August 2026
- Next: Contract expiry date4 October 2029in 3 years
About the buyer
Network Rail runs a safe, efficient railway, and buys as a central public body split between a national Route Services team and its regional routes. Network Rail's latest spend reporting covers Control Period 7, the 2024-25 financial year.
Safety-critical work needs audited status on RISQS, the rail industry's supplier qualification scheme, before Network Rail contracts directly.
Over the past 5 years, most of Network Rail's contract awards have been in IT services, architectural and engineering services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@network-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@network-rail.gov |
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