Product Journey Engine (PJE) Development and Configuration Services
Details
- Buyer
- Post Office Ltd
- Supplier(s)
- ESCHER SOFTWARE SERVICES UK LIMITED
- Value
- £12,000,000
- Duration
- 5 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 7 August 2026
- Source
- uk:find_a_tender
Tender description
Post Office Limited ("POL") is undertaking the "Horizon Replacement Services" transformation programme to replace the legacy Horizon IT system used across its branch network. The programme was procured via a competitive flexible procedure published on Find a Tender (procurement identifier OCID: ocds-h6vhtk-050efb) and comprises two lots: • Lot 1 (Replacement Service Provider): awarded to Accenture (UK) Limited. • Lot 2 (COTS-EPOS-SaaS): awarded to OneView Commerce, Inc. As part of the programme, POL has identified a requirement for Escher's proprietary Product Journey Engine ("PJE") - a standalone, independently licensable software module incorporating Escher's proprietary framework, tools and a library of postal-retail customer journeys, comprising three journeys preconfigured for mail-related transactions, a further ten journeys to be configured by Escher, with the remaining journeys to be configured by POL. The PJE is required to enable complex transactions to be configured, adapted and deployed rapidly within POL's architecture and broader transformation programme. This notice relates specifically to the Year 1 development and configuration of the PJE (estimated value £12,000,000). POL has awarded this contract directly to Escher under section 41 of the Procurement Act 2023. The separate PJE licence (Years 1-7) and Year 2 support elements are intended to be procured via POL's existing call-off arrangements under Crown Commercial Service framework RM6098 (Technology Products and Associated Services 2) and are not the subject of this notice. ## Contract award Title: Product Journey Engine (PJE) Development and Configuration Services
Timeline
- Completed: Award published7 August 2026Current notice
- Completed: Award date7 August 2026
- Next: Contract expiry date19 August 2031in 5 years
About the buyer
Post Office Ltd is a central public body owned by the Department for Business and Trade. A centralised procurement team at its London headquarters sources goods and services for the whole organisation. Framework agreements under the Procurement Regulations are used where they fit. Suppliers manage live contracts through Web3, the company's supplier platform. Procurement newsletters keep suppliers informed of upcoming opportunities.
Over the past 5 years, most of Post Office Ltd's contract awards have been in business services, IT services and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@post-office-ltd.gov |
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