Awarded contract

GoldSTAR Season Ticket Database

Details

Buyer: Transport for Wales
Supplier(s): TEAM TECHNOLOGIES LIMITED
Value: £727,500
Duration: 4 years
Topic: IT services: consulting, software development, Internet and support
Published: 4 August 2026
Source: uk:find_a_tender

Tender description

Transport for Wales (TfW) intends to award a contract directly to Team Tech for the provision of the GoldSTAR Season Ticket Database, a specialist system used to manage season ticket customer records, products, travel entitlements and associated lifecycle activities across the TfW rail network. The system supports a range of critical operational functions, including customer service, retail operations, business processes and management reporting. The proposed contract will be awarded for an initial term of four years, with options to extend for up to a further two years (1+1 years). GoldSTAR has been identified as a unique and established solution that is fully integrated within TfW's existing ticketing and rail retail environment.The direct award is to ensure continuity of service, maintain interoperability with the wider rail retail ecosystem. It will also mitigate the operational, financial and implementation risks that could arise from migration to an alternative solution, including potential service disruption, loss of functionality and additional transition costs. ## Contract award Title: GoldSTAR Season Ticket Database

Timeline

Completed: Award published4 August 2026
Current notice
Completed: Award date4 August 2026
Next: Contract expiry date31 August 2030in 4 years

About the buyer

Transport for Wales runs and develops the country's rail, bus and active travel networks, buying as a central body with its own procurement and supply chain team.

Pipeline notices and preliminary market engagement notices give suppliers early sight of contracts still to come.

Over the past 5 years, most of Transport for Wales's contract awards have been in business services, construction work and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@transport-for-wales.gov
Commercial Director	+44 •••• ••••••	••••••••@transport-for-wales.gov
Procurement Manager	+44 •••• ••••••	••••••••@transport-for-wales.gov
Category Lead	+44 •••• ••••••	••••••••@transport-for-wales.gov
Senior Buyer	+44 •••• ••••••	••••••••@transport-for-wales.gov
Contracts Manager	+44 •••• ••••••	••••••••@transport-for-wales.gov