Customer Research Services Framework
Details
- Supplier(s)
8 suppliers
- Accent Marketing and Research Ltd
- DJS
- Explain Market Research Ltd
- I C S Consulting Ltd
- Impact Research Ltd
- RED C RESEARCH LTD
- Thinks Insight and Strategy (Britain Thinks) Limited
- Turquoise Thinking Ltd
- Value
- £4,500,000
- Duration
- 4 years
- Topic
- Market research services
- Published
- 4 August 2026
- Source
- uk:find_a_tender
Tender description
SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive). ## Contract award Title: Customer Research Services Framework
Timeline
- Completed: Award date3 August 2026
- Completed: Award published4 August 2026Current notice
- Next: Contract expiry date23 August 2030in 4 years
About the buyer
Southern Water Services Ltd supplies water and wastewater services to more than four million customers across the South East of England, buying as a regulated utility with its own commercial team. Three supplier frameworks now speed sourcing for large environmental projects. A team spanning category management, supplier and contract management, energy, fleet and quantity surveying oversees purchasing.
Over the past 5 years, most of Southern Water Services Ltd's contract awards have been in waste, cleaning and environmental services, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov |
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