Retail Telecommunications Maintenance Services Extension and Associated Renewal Works
Details
- Supplier(s)
- HITACHI RAIL GTS UK LIMITED
- Value
- £534,199
- Duration
- 1 year
- Topic
- Telecommunications equipment and supplies
- Published
- 31 July 2026
- Source
- uk:find_a_tender
Tender description
East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network. The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure. The contract will provide: Planned preventative maintenance Corrective and reactive maintenance 24/7 fault support and helpdesk services Asset management and reporting Replacement and renewal of identified CIS and PA assets Installation and commissioning of specified renewal works The contract also includes: Display renewals at 10 EMR stations PAPC replacements at 25 EMR stations Screen replacements at Newark Castle and Mansfield stations Burton station roaming microphone installation The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract. ## Contract award
Timeline
- Completed: Award published31 July 2026Current notice
- Completed: Award date31 July 2026
- Next: Contract expiry date27 August 2027in 10 months
About the buyer
Transport UK East Midlands Limited operates East Midlands Railway, a passenger train operating company. Fuel for its depots at Derby, Nottingham and Cricklewood has been tendered as one supply contract. A recent market engagement covered spare parts and consumables for its Class 158 and Class 170 fleets. The Department for Transport has confirmed plans to bring the operator into public ownership by the end of 2027.
The company is a listed buyer on RISQS, the rail industry's supplier qualification scheme.
Over the past 5 years, most of Transport UK East Midlands Limited's contract awards have been in repair and maintenance, IT services and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-uk-east-midlands-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-uk-east-midlands-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-uk-east-midlands-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-uk-east-midlands-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-uk-east-midlands-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-uk-east-midlands-limited.gov |
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