Provision of Equality Advisory Support Service (EASS)
Details
- Buyer
- Cabinet Office
- Supplier(s)
- G4S Cash Solutions (UK) Ltd, G4S Limited
- Value
- £3,818,636.76
- Duration
- 3 years
- Topic
- Call centre
- Published
- 27 July 2026
- Source
- uk:find_a_tender
Tender description
The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights infringed. The EASS provides free information, advice and support to help people solve their problems informally. Designed for early resolution - avoiding cases going to tribunal. It receives c50,000 - 60,000 contacts a year and referrals from over 150 different organisations per quarter. ## Contract award
Timeline
- Completed: Award published27 July 2026Current notice
- Completed: Award date27 July 2026
- Next: Contract expiry date30 September 2029in 3 years
About the buyer
The Cabinet Office is a central government ministerial department that supports the Prime Minister, with its own commercial teams handling procurement. Much of its procurement runs through framework agreements, including those set up by the Crown Commercial Service. The department publishes targeted actions to increase its business with small and medium-sized enterprises. Central commercial teams based here combined with the Crown Commercial Service in 2026 to form the Government Commercial Agency.
Over the past 5 years, most of the Cabinet Office's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cabinet-office.gov |
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