ITEP1221 - Microsoft Unified Support Renewal 2026-2027
Details
- Supplier(s)
- Microsoft Ltd
- Value
- £616,005
- Duration
- 1 year
- Topic
- Software support services
- Published
- 31 July 2026
- Source
- uk:find_a_tender
Tender description
The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: • vendor-level support for Microsoft 365 • Teams • Exchange Online, Dynamics 365, Azure • On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents. ## Contract award Title: Microsoft United Support Renewal -2026- 2027
Timeline
- Completed: Award published31 July 2026Current notice
- Completed: Award date31 July 2026
- Next: Contract expiry date16 August 2027in 9 months
About the buyer
National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Most work reaches the market through framework contracts covering major schemes and routine maintenance. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.
Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov |
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