Customer Feedback System
Details
- Buyer
- Kent County Council
- Supplier(s)
- CIVICA UK LIMITED
- Value
- £157,625
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 28 July 2026
- Source
- uk:contracts_finder
Tender description
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.
Timeline
- Completed: Award published28 July 2026Current notice
- Completed: Award date1 October 2026
- Next: Contract expiry date1 October 2028in 2 years
About the buyer
Kent County Council is the local authority for Kent. Opportunities above a set value threshold appear there, and each listing carries a summary, key dates and the contract period. The council follows a fully auditable process that complies with public procurement legislation. Unsuccessful bidders can request feedback on their submission once a decision is made. The Commercial Strategy for 2026 to 2028 aims to simplify procurement processes and engage Kent-based businesses, SMEs and VCSEs early.
Over the past 5 years, most of Kent County Council's contract awards have been in construction work, health and social work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kent-county-council.gov |
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