Technical Support for Server and Desktop Software 2026 -2031
Details
- Supplier(s)
- Phoenix Software Limited
- Value
- £220,500
- Duration
- 3 years
- Topic
- System and support services
- Published
- 14 January 2026
- Source
- uk:contracts_finder
Tender description
HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC. In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing. Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 . The contract with the 3rd party supplier is coming to an end and HCC requires a replacement. Additional information: This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065
Timeline
- Completed: Award published14 January 2026Current notice
- Completed: Award date1 March 2026
- Next: Contract expiry date1 March 2029in 2 years
About the buyer
Hampshire County Council buys as a local authority through its own Strategic Procurement Team. Tenders are advertised on the In-tend e-tendering portal, shared with Hampshire and Isle of Wight Fire and Rescue Service and neighbouring district councils. The same team also procures for district, borough and parish councils and national park authorities across Hampshire. Existing contracts and frameworks are listed on Contracting Direct, shared with Hampshire Constabulary and the fire and rescue service. A separate Strategic Frameworks Team runs works and professional services framework agreements for public authorities across the South.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Hampshire County Council's contract awards have been in construction work, education and training and health and social work.
Relevant CPV codes
- 72250000 · System and support services
- 72260000 · Software-related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hampshire-county-council.gov |
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