Awarded contract

Provision of ServiceNow (SNOW) Licensing, Support and Development

Details

Value
£2,506,000
Topic
Software package and information systems
Published
15 January 2026

Tender description

ServiceNow licensing, platform management, and multi-tier support. Lot 1: Service Now Licencing including but not limited to HR and IT Service management.

Timeline

  1. Completed: Award date13 January 2026
  2. Completed: Award published15 January 2026
    Current notice

About the buyer

North Lanarkshire Council is a local authority, and procures through a centre-led action network that combines devolved and corporate buying. Suppliers register on Public Contracts Scotland, the national portal for Scottish public sector tenders. The national e-tendering system PCS-Tender sends automated notifications for open opportunities. A Corporate Procurement Team lets corporate contracts and builds joint frameworks with Scotland Excel and Procurement Scotland. Procuring Service Areas across council services let their own local contracts within a corporate framework. A Dynamic Purchasing System arranges transport for pupils with additional support needs.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of North Lanarkshire Council's contract awards have been in construction work, architectural and engineering services and health and social work.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 72261000 · Software support services

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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