RFI - Patient Messaging and Multichannel Communications Platform
Details
- Published
- 14 July 2026
- Submission
- 31 July 2026
- Source
- uk:atamis:dhsc
Tender description
EKHUFT is exploring a replacement for its current on-premise SMS infrastructure with a secure, NHS-compliant, cloud-based omnichannel communications platform. The Trust requires a solution capable of handling 10+ million messages annually, with SMS as the core service and strong support for WhatsApp, email, and other digital channels. Key priorities include security, UK/EU data residency, API integration, branded communications, analytics, resilience, and channel orchestration, while also understanding the commercial options available in the market.
Timeline
- Completed: Tender published14 July 2026Current notice
- Completed: Submission date31 July 2026
About the buyer
East Kent Hospitals University NHS Foundation Trust is an acute healthcare provider based in Canterbury, running five hospitals across East Kent. 2gether Support Solutions runs procurement on the trust's behalf. NHS Supply Chain consortia contracts feature among the trust's awards.
Healthcare services are procured under the Provider Selection Regime Regulations 2023.
Over the past 5 years, most of East Kent Hospitals University's contract awards have been in research and development, health and social work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@east-kent-hospitals-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@east-kent-hospitals-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@east-kent-hospitals-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@east-kent-hospitals-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@east-kent-hospitals-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@east-kent-hospitals-university.gov |
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